Welcome to the AIR FRANCE and KLM Customer Satisfaction and Conformity programmes.


Customer Satisfaction Programme


Customer satisfaction plays a key role in the AIR FRANCE and KLM organisation. The evaluation of each flight by passengers helps us to continuously improve the customer experience. That is why we invite you to fill in our online Customer Satisfaction Survey.

On this page you can find more information about the programme. You can click on Customer Satisfaction in the top menu for more information on the background of the Customer Satisfaction Programme.

To read the invitation for this programme in your preferred language, click on the relevant country button below.
We would like to thank you for choosing Air France or KLM for your flight. Customer satisfaction is central in our organization, which is why we are keen to invite you to share your opinion with us.

Evaluating your experience should take about 10-12 minutes. We appreciate your time in this. It may well be that you have been invited to fill in our Customer Satisfaction Survey for a previous flight, but your new evaluation since this helps us to continuously improve customer experience.

Conformity Programme (Quality Observer programme)


With the Quality Observer programme we aim to safeguard a worldwide consistency in high quality of service delivered to our customers, regularly covering all AIR FRANCE and KLM stations (including respective flights) and, where needed, to improve our service.

On this page you can find more information about the programme. You can click on Quality Observer in the top menu for more information on the background of the Quality Observer Programme.